Privacy Policy for the Sennheiser Customer Portal and Product Registration

1. Introduction
We appreciate your interest in a Sennheiser user account and access to our customer portal. Protecting your personal data is important to us. The customer portal (hereinafter referred to as “Customer Portal”) with its Product Registration Service are services provided by Sennheiser electronic SE & Co. KG (hereinafter referred to as "Sennheiser"), which can be accessed via the website my.sennheiser.com using your user account.
In this privacy policy, we inform you about the nature, scope, and purpose of the collection and use of personal data when registering for a user account and accessing and using our Customer Portal.

2. Data Controller
The data controller within the meaning of the General Data Protection Regulation (GDPR) is:
Sennheiser electronic SE & Co. KG
Am Labor 1
30900 Wedemark
Germany
Email: info@sennheiser.com

3. Data Protection Officer
If you have any questions about data protection and this privacy policy, you can also contact Sennheiser's data protection officer:
Contact form:https://www.dsextern.de/anfragen
DS EXTERN GmbH
Dipl.-Kfm. Marc Althaus
Frapanweg 22
D-22589 Hamburg

4. Data Processing during registration for an user account, access to the Customer Portal and Product Registration
When registering for the user account and accessing the Customer Portal, we process the following personal data:
First name
Last name
Email address
User ID (hash)
Company name
Branche
Serial Number
MAC address
The aforementioned data is necessary to generate a user account and to provide you with access to our Customer Portal. The processing of this data is based on Art. 6 para. 1 lit. b) GDPR for the performance of a contract or to take steps prior to entering into a contract, i.e. in this case the terms of use regarding the Customer Portal.
The data collected during registration will be stored as long as you have an Sennheiser Group user account. If you delete your Sennheiser Group user account, your data regarding all Sennheiser services will be deleted unless statutory retention periods require longer storage.

5. Data Processing during the use of the Customer Portal
When using the Customer Portal, we process the following personal data that you enter as part of your interactions within the Customer Portal, namely:
First name
Last name
Email address
Company Name
Branch
User ID (hashed Email address)
MAC Adresse
Serial Number
This processing is based on Art. 6 para. 1 lit. b) GDPR for the performance of a contract or to take steps prior to entering into a contract, i.e. in this case the terms of use regarding the Customer Portal.
The data will be stored for as long as necessary to fulfill the contractual obligations and for the duration of your use of the Customer Portal. If you delete the Sennheiser Group user account all services are terminated, your data will be deleted unless statutory retention periods require longer storage.

6. Data Processing when contacting us
If you contact us through the Customer Portal, we process the personal data you provide as well as the content of your message.
This data is processed to handle any request you may have to our consumer services such as resolving your problem or question, manage any complaints or deal with any feedback you may provide us.
This data processing is based on Art. 6 para. 1 lit. b) GDPR for the handling of your request and the performance of a contract or to take steps prior to entering into a contract.
The data collected during contact will be stored for the duration necessary to process your request and any subsequent queries. After the request has been fully processed, the data will be deleted unless statutory retention periods require longer storage.

7. Transfer of Personal Data
Personal data is only transferred to processors who process the data on behalf of Sennheiser (“Service Provider”). For example, we may contract with Service Providers to provide certain services, such as performing background checks, hosting and maintenance, data storage and management, marketing and promotions. These processors are carefully selected and contractually obligated to process the data in accordance with applicable data protection regulations. Service Providers are prohibited from using personal data other than as specified by us.
The data will be stored for as long as necessary to fulfill the purposes described in this privacy policy or as required by law.
We transfer personal data to Service Provider such as payment data tracking and payment service provider. We use the following Service Provider:
a) Application Insights
Our application uses Application Insights, a Microsoft Azure service, to analyse technical errors, performance problems and usage patterns. Data such as IP address (anonymised), device type, browser type, interactions with the application and timestamps may be collected.
Processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest). Further information can be found in Microsoft's privacy policy.
b) Usercentrics
We use Usercentrics as a consent management platform. The service is provided by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich. In order to store the consents provided by the user, Usercentrics processes the personal data such as Opt-in and opt-out data, referrer URL, user agent, user settings, consent ID, time the consent was given, type of consent, template version and banner language.
The storage of the data is based on Art. 6 para. 1 lit. f) GDPR as we pursue the legitimate interest to properly manage consents granted by the users.
The consent data (consent and withdrawal of consent) will be stored for three years. The data collected will be deleted immediately after the retention period expires.

8. Transfer to Third Countries
If one of the above-mentioned data transfers is made to a recipient outside the European Economic Area, an appropriate level of data protection for the foreign transfer is guaranteed by suitable security measures. If data is transferred to such a country and there is no adequacy decision by the European Commission, this will be done based on appropriate safeguards such as the use of standard contractual clauses or binding corporate rules by the service provider.

9. Your Rights
You have the right to:
Request information about your personal data processed by us in accordance with Art. 15 GDPR;
Request the correction of incorrect or incomplete personal data stored by us in accordance with Art. 16 GDPR;
Request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to comply with a legal obligation or to assert, exercise, or defend legal claims;
Request the restriction of the processing of your personal data in accordance with Art. 18 GDPR;
Receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller in accordance with Art. 20 GDPR;
Withdraw your consent at any time in accordance with Art. 7(3) GDPR. This means that we will no longer continue the data processing based on this consent for the future;
Lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. The competent supervisory authority is The State Commissioner for Data Protection Lower Saxony, Prinzenstrasse 5, 30159 Hanover, Telephone + 49 (0) 511 120 4500
Email: poststelle@lfd.niedersachsen.de

10. Notice to Residents outside the EU and the European Economic Area
If you are a not located in the EU or the European Economic Area, different data protection regulations may apply. Please refer to the privacy policy, which applies for your country. You can find the relevant privacy policy here.

11. Changes to This Privacy Policy
We reserve the right to adapt this privacy policy to ensure it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g., when introducing new services. The new privacy policy will apply to your next visit.

12. Contact
If you have any questions about the processing of your personal data or this privacy policy, you can contact us at any time:
Sennheiser electronic SE & Co. KG
Am Labor 1
30900 Wedemark
Germany
Email: info@sennheiser.com

This privacy policy was last updated on 28th 2025.
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Customer Portal – Terms of Use

Last Update: January 28th 2025

Welcome to the Sennheiser Customer Portal
The Sennheiser customer portal (hereinafter referred to as or “Customer Portal”) is a product of Sennheiser electronic SE & Co. KG, Am Labor 1, 30900 Wedemark (hereinafter referred to as “Sennheiser”). The following Terms of Use apply in the relationship between you and Sennheiser for your use of your Sennheiser user account and the Customer Portal including all associated features, content and applications (hereinafter referred to as “Terms of Use”). The use of the Sennheiser user account and Customer Portal requires that you agree to the following Terms of Use.

§ 1 Service Description and Scope
a) These Terms of Use apply for all services that can be accessed with your user account, in particular via the Customer Portal (“Services”). Please note that the use of certain Services may be subject to additional terms of use for the individual Service.
b) The Customer Portal offers you cloud-based online services regarding your Sennheiser Products such as, TC Bar S, TC Bar M, Spectera, HD 480 Pro, HD 490 Pro, HD 480, HD 490. This includes the option to register your devices. Sennheiser can extend, modify or cancel the services offered on the Customer Portal at its own discretion.
c) The Customer Portal, Services and any associated features, content and applications are primarily aimed at professional users. However, the Terms of Use apply equally to entrepreneurs according to § 14 of the German Civil Code (BGB) and consumers according to § 13 BGB. Where mandatory statutory provisions exist, these shall take precedence.
d) The Customer Portal is available in the main languages such as English and German. You can direct your requests to Sennheiser in German or English.

§ 2 User Account, Registration, Access Rights
a) In order to use the functions of the Customer Portal, you must register on the website my.sennheiser.com (hereinafter referred to as “Website”) in order to create a user account. With your email and password (hereinafter also referred to as “Sennheiser ID”) you can sign in to the Website and access the Services.
b) For the registration you must enter your personal information on the registration website and choose a password. The mandatory fields are marked with an asterisk (*). By clicking the button “Submit” or any equivalent term in the respective language you send your registration request to Sennheiser. However, the registration process can only be completed once you have accepted these Terms of Use by clicking on the corresponding checkbox. After you have sent your request for registration, you will receive an e-mail with a verification code to verify your chosen e-mail address. Your registration is completed after you have entered the verification code on the website of the respective service such as the Customer Portal. Upon completion of the registration process, the agreement of use of the Customer Portal is concluded with Sennheiser. However, there is no obligation for Sennheiser to conclude such agreement. Sennheiser may reject the registration request at any time without giving reasons. In this case, Sennheiser will delete all information and data already provided by you.
c) The personal information must be complete, accurate and up-to-date. Your account is personal for you. You are obliged to keep your password confidential, and you are responsible for any activities that occur under your account and to promptly notify Sennheiser of any change of your information or any unauthorized use of the account information. You are not allowed to share your account and/or provide your account login details to any other person. In the event that the personal information change or if you are aware of any unauthorized use of your account you are obliged to update your personal information without delay. In case you provide inaccurate personal information for the registration or neglect to make the subsequent corrections, Sennheiser is entitled to exclude you from further use. If you become aware of any unauthorized use of your account, you are obliged to inform Sennheiser without undue delay via our customer service contact.

§ 3 Obligation of the User
a) You may use your user account and the Customer Portal only for lawful purposes and in accordance with these Terms of use. You may not to use the Customer Portal
in any way that violates applicable laws or regulations.
to impersonate or attempt to impersonate Sennheiser, an employee, another user, or any other person or entity.
to interfere with or disrupt the integrity or performance of the Services.
in a way that circumvents or attempts to circumvent security measures.
in a way that causes disruption to the Customer Portal, the associated features, content and applications or its underlying infrastructure.
b) In the event of a breach of these Terms of Use or misuse of your account, Sennheiser reserves the right to exclude you from further use of the Customer Portal at any time. In such a case, Sennheiser is entitled to temporarily or in case of a severe and/or multiple breach permanently block and/or delete your user account.

§ 4 Availability of the Customer Portal
a) The use of the Customer Portal with the full scope of functionality requires a functioning and continuous internet connection as well as sufficient bandwidth and the availability of a web browser. You are responsible for providing and maintaining the functionality of the internet connection and the web browser.
b) Sennheiser endeavours to keep the offer available as constantly as possible. However, you recognise that 100% availability is not technically feasible. In particular, maintenance, security or capacity issues as well as events beyond Sennheiser's control (such as disruptions of transmission paths operated by third parties, power failures, etc.) may lead to temporary disruptions or to the temporary unavailability of services on the Sennheiser websites.
c) The Customer Portal and the Services are provided "as is". Sennheiser makes no other warranties, express or implied, and hereby disclaims all implied warranties, including any warranties of merchantability, fitness for a particular purpose, and any warranties of compatibility of the Customer Portal and the Services with any particular hardware, software or browsers. Furthermore, Sennheiser maintains respective security measures but cannot warrant that the Customer Portal and the Services will be free of viruses, worms, backdoors, Trojan horses, time bombs, software locks or similar harmful, destructive or disruptive code or that it will operate uninterrupted or error-free. You are responsible to perform regular data backups and to maintain your own data archives. Sennheiser also makes no representations or warranties for third-party products and services.
d) Sennheiser reserves the right to change, expand, or discontinue the Customer Portal at any time. In such cases, the Sennheiser will inform you in a timely manner.

§ 5 Term, Termination and Changes in the Terms of Use
a) These Terms of Use are concluded for an indefinite period.
b) You can delete your user account at any time in the settings within the Customer Portal. This leads to the deletion of your account for all Sennheiser services.
c) Sennheiser reserves the right to amend the Terms of Use in a manner that is reasonable for you and only with future effect, provided that such changes are necessary to adapt to altered legal or technical conditions, or to expand or enhance the scope of services.
d) You will be explicitly informed by Sennheiser about any changes to the Terms of Use. You have the right to object to the new Terms within four weeks after receiving the notice. If you do not object within this timeframe, the revised Terms will be considered part of the contract, provided that Sennheiser has informed you at the start of the period about the implications of your actions. If you do object in time, Sennheiser reserves the right to terminate the contract immediately and delete your customer account after notifying you via email.

§ 6 Liability
a) Sennheiser shall only be liable for damages incurred if these are based on a breach of a material contractual obligation or on intentional or grossly negligent behaviour of Sennheiser, its legal representatives or vicarious agents. If an essential contractual obligation is breached due to slight negligence, the liability of the Sennheiser is limited to the foreseeable damage typical for the contract. An essential contractual obligation exists in the case of obligations whose fulfilment makes the proper execution of the contract possible in the first place or on whose compliance you have relied on and are entitled to rely.
b) Any further liability for damages is excluded. Liability for culpable injury to life, limb or health in accordance with the statutory provisions remains unaffected. This also applies to mandatory liability under the German Federal Product Liability Act.

§ 7 Intellectual property
a) All intellectual property rights in the Customer Portal, the Services and any related software and content are owned by Sennheiser or its licensors. Sennheiser grants you the limited, non-exclusive and non-transferable right to access the Customer Portal and use the Services throughout the term of these Terms of Use and in accordance with these Terms of Use.
b) By posting content in the Customer Portal (“Customer Content”), you grant Sennheiser the free, non-exclusive right to use the content in the course of the Customer Portal and providing the Services to you, which is unlimited in terms of time, content and territory.
c) Sennheiser is authorised to reproduce, distribute, make publicly accessible and make available on demand (online, access and transmission rights) as well as to archive and include in databases the Customer Content within the scope of the Customer Portal and Services, subject to the protection of moral rights and personal rights.
d) You assure that you hold all rights to the Customer Content and are authorized to license the rights to the Customer Content in the scope of the preceding paragraphs.

§ 8 Data Protection
Sennheiser processes personal data in compliance with the legal requirements, in particular the GDPR. Please refer to our Privacy Policy above for details on how Sennheiser collects, processes, and stores your personal data.

§ 9 Miscellaneous
a) The laws of the Federal Republic of Germany exclusively apply to all disputes arising from or in connection with these Terms of Use. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
b) The exclusive place of jurisdiction for all claims out of or in connection with these Terms and Conditions shall be Hannover, Germany.
c) Should individual provisions of these Terms of Use be or become invalid, this shall not affect the validity of the remaining provisions. The contracting parties undertake to replace an invalid provision with a valid provision that comes as close as possible to the economically intended meaning and purpose of the invalid provision. This applies accordingly in the event of contractual loopholes.

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